Welcome to the vtk99 Privacy Policy. This document transparently explains how we — vtk99 — collect, process, store and protect your personal information when you use our online gaming platform in Malaysia. We understand that your trust is our most valuable asset, which is why we take every aspect of your personal data protection seriously.

This Privacy Policy applies to all vtk99 services, including the official website, mobile app, online games, customer support, and all related communication channels. By registering or using the vtk99 platform, you agree to the terms set out in this document.

1Information We Collect

Vtk99 collects various types of information from you for the purposes clearly stated in this policy. The information we collect falls into three main categories:

Personal Identity Information:

  • Full name as stated in your official identification document.
  • National identification number (MyKad) or passport number.
  • Date of birth for age verification (18 years and above).
  • Current residential address.
  • Active mobile phone number.
  • A valid and active email address.

Financial Information:

  • Bank account number and registered bank name.
  • E-Wallet information (Touch 'n Go, Boost, GrabPay, and similar).
  • Deposit and withdrawal transaction history.
  • Records of bonuses and promotions used.

Platform Usage Information:

  • Records of gaming activity and wagering history.
  • IP address, device type, and operating system.
  • Login session data including timestamps and approximate location.
  • Game preferences and account settings.
  • Communication with the customer support team.
Note: vtk99 only collects information that is strictly necessary to provide services that are safe, fair and legally compliant. We do not collect information beyond our operational requirements.

2How We Collect Information

Your personal information is collected through various transparent methods when you interact with the vtk99 platform:

  • Account Registration: The registration form requires you to provide basic information such as your name, email, phone number, and date of birth.
  • KYC Verification: The Know Your Customer process requires you to upload a copy of your identification document and proof of address to verify your identity.
  • Financial Transactions: Every time you make a deposit or withdrawal, the relevant financial information is recorded automatically.
  • Platform Usage: Our system automatically records your activity data while you use the platform for security and service improvement purposes.
  • Direct Communication: When you contact customer support via live chat, email, or other channels, those communications are stored for reference and quality improvement purposes.
  • Cookies and Tracking Technologies: The vtk99 website uses cookies to improve user experience and analyze usage patterns.

3Data Usage Purpose

Vtk99 uses the personal information you provide for the following purposes. Each purpose has a valid legal basis under the Malaysian Personal Data Protection Act 2010 (PDPA):

Purpose of Use Legal Basis Data Retention Period
Identity verification and KYC Legal obligations 5 years after account closure
Platform service provision Contract performance For the duration of the active account
Deposit & withdrawal processing Contract performance 7 years (tax requirements)
Fraud prevention & AML Legal obligations 5 years minimum
Service & support communication Legitimate interests 3 years
Marketing & promotions (with consent) User consent Until you withdraw your consent
Platform analytics & improvement Legitimate interests 2 years (anonymised data)

Vtk99 will not use your personal data for any other purpose not stated above without first obtaining your consent.

4Data Sharing

Vtk99 does not sell your personal data to any party. However, in certain situations, we may need to share your information with the following parties to ensure smooth service delivery:

  • Payment Providers: FPX, DuitNow, Touch 'n Go, Boost, GrabPay, and partner banks receive the information necessary to process your transactions.
  • Game Software Providers: Third-party game providers receive the session data required to run games smoothly.
  • KYC Verification Providers: Registered and trusted third-party identity verification companies assist in verifying your identification documents.
  • Authorities: Law enforcement agencies, regulatory bodies, or courts when required by Malaysian law.
  • Audit Services: An authorized independent auditor ensuring the integrity and compliance of vtk99 operations.
Our Guarantee: All third parties that receive your data are bound by strict confidentiality agreements and are required to uphold data protection standards no less rigorous than those practised by vtk99.

5Data Storage & Security

Vtk99 continuously invests in the latest security infrastructure to ensure your personal data is always protected. The security measures we employ include:

  • Data Encryption: All data is encrypted using TLS 1.3 protocol during transmission and AES-256 during storage.
  • Strict Access Control: "Need-to-know" principle — only staff who require access to specific data to perform their duties are granted permission.
  • 24/7 Monitoring: A round-the-clock threat detection system that identifies and responds to any unauthorised access attempts.
  • Regular Backups: Data is automatically backed up and stored at separate, secure locations to ensure service continuity.
  • Penetration Testing: vtk99 conducts regular security testing by independent security experts to identify and address any system vulnerabilities.
  • Two-Factor Authentication (2FA): Available for all accounts and highly recommended for added protection.

Your personal data is stored on servers located in ISO 27001-compliant data centres. We retain your data for as long as necessary for the purposes of collection and applicable legal requirements, after which it will be securely deleted or anonymised.

6Cookies & Tracking Technologies

The vtk99 website uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and secure your session. The cookies we use can be grouped into several types:

  • Essential Cookies: Required for core website functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how users interact with our platform through anonymized statistical data, which is used to improve the user experience.
  • Functional Cookies: Saves your personal preferences such as display settings, language, and game preferences so you do not need to reset them each time you log in.
  • Security Cookies: Used to detect suspicious login attempts, bot activity, and other security threats to protect your account.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the vtk99 platform. Note: Third-party cookies from analytics and game providers may also be used, and each provider has its own privacy policy.

7Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by vtk99:

1
Right of Access

You have the right to request a copy of all personal data vtk99 holds about you at any time.

2
Right to Rectification

You have the right to request correction of any inaccurate or incomplete information in your records.

3
Right to Erasure

You may request deletion of your personal data, subject to any applicable legal retention obligations.

4
Right to Restrict Processing

You may request that vtk99 restrict the processing of your data under certain circumstances provided by law.

5
Right to Withdraw Consent

For consent-based processing (such as marketing), you may withdraw your consent at any time.

6
Right to Lodge a Complaint

You have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner if you are not satisfied.

To exercise any of the above rights, please contact our Data Protection team by email at [email protected]. We will process your request within 30 business days. Some requests may require additional identity verification before being processed.

8Children's Privacy

The vtk99 platform is exclusively for individuals aged 18 years and above. vtk99 does not knowingly accept registrations from, or collect any personal data from, individuals under the age of 18.

Should vtk99 discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. If you suspect that a child has registered with vtk99, please contact us immediately.

Warning: Underage gambling is illegal and can have serious consequences. Parents and guardians are encouraged to use parental control software to prevent children from accessing online gambling websites.

9Links to External Sites

The vtk99 platform may contain links to third-party websites or services for your convenience. Please note that vtk99 is not responsible for the privacy practices or content of those external websites.

Each third-party website has its own privacy policy, and we encourage you to read and understand the privacy policy of any website you visit. Your visits to external websites are at your own risk.

10Privacy Policy Changes

Vtk99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to you via:

  • Notification email to your registered email address.
  • A prominent notice on the vtk99 platform homepage.
  • In-account notification upon next login.

The "Last Updated" date at the top of this document indicates when this Privacy Policy was last modified. Your continued use of the vtk99 platform after any changes are published constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

11Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way vtk99 handles your personal data, please contact us through the following channels:

  • Data Protection Email: [email protected]
  • Live Chat: Available 24/7 via the vtk99 platform
  • Response Time: We aim to respond to all inquiries within 48 business hours.

For complaints relating to your data protection rights, you may also contact the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.